Patient Information

Patient Information

Linden Surgical Center is dedicated to facilitating patient understanding of operations and procedures.
Please take care to note your physicians instructions before proceeding to navigate through the patient
services information below.

Patient Forms

Before Your Procedure

Once your surgery has been scheduled, you will be notified of the date and time. A nurse from the Center will then contact you with a pre-operative questionnaire that will help us provide the most thorough and appropriate care.

Please read this information carefully and follow the instructions.

  • Do not eat or drink anything after midnight unless your physician/anesthesiologist states otherwise.
  • You may bathe/shower and brush your teeth without swallowing water the morning of the surgery.
  • Remove all nail polish and make-up.
  • Leave all jewelry and valuables at home except for necessary co-payment obligations (i.e. credit card, check, etc).
  • Bring current photo identification (drivers license, ID card, passport, etc) and insurance card.
  • If you wear glasses or contact lenses, bring a case to protect them.
  • If there is a possibility that you may be pregnant, please notify your surgeon.
  • A responsible adult must accompany you to the Center and be present when you are ready to leave. (At least one adult per patient is recommended or both parents with their child).

If you experience any changes in your health between the times of your last office visit and your scheduled surgery, please notify your physician. Examples of changes in health include a cold, cough or fever.

Day of Your Procedure
Upon arrival at the Center, your registration will be completed and you will meet your surgical team to prepare for surgery. Any additional questions that you may have will be answered at that time.

After Your Procedure

After your procedure is completed, you will be in the postoperative care unit, where the average time spent is one hour, depending on your procedure and the type of anesthesia given. When recovery is sufficient, the anesthesiologist will release you.

Your Physician will provide you with specific postoperative care instructions after your surgery. In addition, please follow the general instructions below.

  • Follow your physician’s instructions regarding activities, diet, rest and medications.
  • Plan to have a responsible adult drive you home and stay with you for 24 hours after your surgery.
  • Do not drink alcoholic beverages for 24 hours following your surgery.
  • For your protection, avoid making important decisions or signing important documents for at least 24 hours following your procedure.

Frequently Asked Questions

How do I schedule my procedure?
Your physician’s office will schedule your procedure with Linden Surgical Center. You do not need to come into the surgery center for any reason prior to your surgery. If for some reason you need to cancel, please contact both our facility and your doctor’s office.

How should I prepare for surgery?
You will receive a call from one of our friendly nursing staff and it is essential that you follow any instructions that our nurses and/or your physician may give you. Our staff will answer any questions or concerns that you have a guide you through the process as they review your health history.

What do I do before surgery?
Please arrive on time as discussed in your PreOp phone call with one of our staff. After registering, you can sit back and relax in our waiting room until one of the nursing staff calls your name. Once you are settled in the pre-op room the nurse will prepare you for surgery while reviewing your health history including whether you have any allergies. Following the nurses preparation, the anesthesiologist will meet with you to discuss your anesthesia plan and start an intravenous (IV) line. PLEASE do not eat prior to surgery or your procedure will have to be rescheduled.

What do I do immediately following surgery?
Immediately after your surgery is performed, you will be moved to the Post Anesthesia Care Unit (PACU) where you will be carefully monitored by members of our nursing staff. Recovery time ranges from 20 minutes to an hour. When you feel ready to go home the nurse will discuss discharge instructions with you and your responsible party that will drive you home. Instructions will include information on wound care, bathing and activity restrictions, diet, and symptoms to report to your physician. Please reference your discharge instructions for any questions or concerns you may have.

I did not know that you were out-of-network.
Is this going to cost me more because you are a non-contracted facility?
Although we are not contracted and out-of-network with your insurance company, we do check both your in- and out-of-network benefits and do our best to keep your cost as low as possible. Additionally, if you choose to pay in full on the date of service, you may be eligible for a discount. However, you also have the option of paying half on the date of service and receiving a bill from us for the remaining half.

Once I pay the fee to Linden Surgical, will I have to pay anything else?
There are three fees associated with out-patient surgery. This fee is for facility only. Your surgeon will bill separately for their professional time and any anesthesia will be a separate billing. However, Linden Surgical Center will not balance bill you. We accept your patient portion and payment from your insurance company as payment in full, even if we are not contracted.

I have insurance, why do I have to pay?
Not all insurance plans cover you 100%. Often you have a deductible that has to be met before your co-insurance kicks in. If your plan covers you 80%, then you are responsible for the remaining 20% co-insurance.

What are my insurance and payment options?
All of our billing, coding, and collections is done through our outside management company, MedBridge. They are on-call to answer any and all patient questions. Please call 1-888-282-7472 and follow the prompts to get to a representative that can help answer all of your insurance and payment questions. As we communicate with them regarding all our scheduling on a daily basis, they know who you are and most likely have already contacted your insurance company if you’ve scheduled a case here at Linden Surgical Center. So feel free to call with any questions or concerns.

More Questions?
Please let us know here at Linden Surgical Center if there is anything that they couldn’t answer and we’ll be sure to follow up for you. Insurance issues and co pays can get quite complicated but MedBridge is here to take away any confusion so that your all around experience here at Linden Surgical Center can be that much more enjoyable.

Out-of-Network Policy

Our policy regarding billing patients for “out-of-network” surgeries is based on two central principles:

  • Providing certainty to the patient, and
  • Ensuring collection by the surgery center.

Your insurance carrier might refer to our surgery center as an “out-of-network” facility. This does not mean that we do not accept your insurance, but it does mean we do not currently have a contract with your particular health insurer. However, if you have an insurance policy with out-of-network benefits (e.g., a PPO policy), you have the additional benefit of visiting physicians and surgical facilities that are outside of your insurance carrier’s network, such as our surgery center.

We choose to stay out-of-network with certain insurance companies to maintain flexibility in optimizing your treatment. By staying out-of-network, we can tailor our processes to suit our surgeons, the surgeries performed here, and, most importantly, our patients. We are pleased to enter into contracts with insurance companies if it is in the best interests of the surgery center’s patients and medical staff.   Of course, contracted rates need to match or exceed our competition’s pricing in the marketplace.  (We generally consider our competition to be the local hospital outpatient departments.)

Our surgery center may choose to remain out-of-network with a specific insurance company because the insurance company cannot or will not offer contracted rates that compare well with those of our competitors. However, we do not want our patients to be financially harmed by our status as an out-of-network provider. For that reason, in determining what to charge a patient who has out-of-network insurance, we try to adjust the patient’s portion of the payment to compare to what the patient might pay in-network. We are able to provide these discounts because we collect at least 50% of the payment on or before the date of service. This comes at a risk to us, since we agree to perform the services without knowing what the insurance company will ultimately pay us.

So, if you are a patient with out-of-network insurance benefits, in most circumstances* we can offer you the following at our surgery center:

  • The certainty of knowing, before your surgery, what you will pay;
  • A discounted cost to you that is reasonably based upon your in-network benefits – so long as you pay at least 50% of that amount on or before your surgery date; and
  • The assurance that if you pay 100% on your surgery date, you will never receive another bill from us.

This policy is based upon both our concern for patients’ best interests and our need to make sound business decisions. First, we consider our relationships with our patients to be the highest priority. We endeavor to give our patients assurances about the amount they will owe when they come for service at our surgery centers.  Navigating the insurance process is daunting and confusing, and we are committed to helping our patients avoid the stress of these unknowns.

Additionally, we understand that when patients are billed for medical care after they receive service, they are 50% less likely to pay their responsibility.   Therefore, we offer incentives for the patient to pay before, or on, the date the patient receives service, which increases the likelihood of receiving payment and reduces the overall cost of health care by eliminating the need for collections and follow-up with the patient.

We are happy to answer any questions you may have. Please call the MedBridge Patient Services Department at 855-633-2743 M-F 8am-5pm. This is a toll-free number, so it won’t cost you anything to call.

*To be eligible, you must be insured, in good standing with your insurance carrier, and your claim must not be denied. Other exceptions may apply.

Pay Your Bill

To pay your bill, please go here.